Frequently Asked Questions


Why should I choose a custom cabinet and countertop maker, instead of buying pre-made cabinets from a box store?

Just like every person is unique, so is every project. Custom simply means you get what you want, and not what someone else thinks you want. Especially important for remodeling projects, custom means you don’t have to settle for ‘almost’ or ‘good enough.’

Are custom cabinets and countertops more expensive than pre-made cabinets?

It depends. Our pricing is very competitive, because you’re buying directly from the manufacturer. We handle your project from concept to completion: we measure, design, manufacture, finish (stain or paint), deliver, and install your project. No middleman.

How much your project will cost depends on the selections YOU make along the way. Explore some of the options for features, doorstyles and finishes.

Can a small, local manufacturer offer products with the same quality as a large manufacturer?

Yes, and then some. Our ‘standard’ features are just as good, and often better, than the ‘big guys.’ We live here too– we are your neighbors. It’s important that all of our customers – our neighbors – get the quality they deserve. Visit our construction page to explore our quality.

I don’t know what I want, or what I need – can you help me with my design?

Of course! Brothers Custom Cabinets and Furniture has been serving our customer for nearly 20 years, and our design team has nearly 50 years combines experience (wow, we’re old!) No matter your questions, we’re here to help every step of the way. Check out our helpful design style guide.

I don’t think I need new cabinets.  Do you make just new doors for my cabinets? 

Yes, we make custom doors and drawer fronts that can be installed on your existing cabinets.  We can make them unfinished, or we can finish your new doors and drawer fronts in a stain or paint color of your choice.

I’ve heard about cabinet refacing – what exactly is that?  Do you reface cabinets?

Yes, we can reface your old cabinets.  Cabinet refacing involves removing your old doors and drawer fronts, and applying a new wood ‘skin’ over the exterior surfaces of your cabinets (such as finished ends and face frames).  We then install new cabinet doors and drawer fronts, and new European concealed hinges.  Many customers are unsure if they should reface their old cabinets, or get all-new cabinets.  We can meet with you and discuss your options, so you can make the right choice for you.

How do I get started? What is your process?

The first step in every project is meeting with you, finding out what you want, and putting together a price. After you receive your bid, you would sign the bid and return it along with your deposit. You have ample opportunity to continue making choices and changes as we go, so there is never a worry about making ALL of your decisions at the beginning of your project. After that (depending on the type of project), we get final measurements, create your computer 3D renderings, review your design and make any changes, and confirm details such as doorstyle and color. Once you’ve made all your choices, you sign your drawings and your project is sent to our production team. We then build, deliver, and install your cabinets. During the cabinet installation, we make a template (a real world full-scale pattern) for your countertops. We bring those templates back to our shop, and we use the templates to make your new custom countertops (normally this takes about a week or two).  Once the countertops are made, we deliver and install your new custom countertops.

Can you tear out my old kitchen?

Yes, we offer removal and disposal services for an additional fee.

What DON’T you do?

Brothers Custom Cabinets and Furniture has a general contractor’s license (CCB: 176508; CSLB: 948569), but we are not general contractors. We limit our work to cabinets, countertops, and furniture. We do not remove walls or soffits, we do not frame new walls, and we do not do flooring, sheetrock, paint, tile, or any plumbing or electrical work. We DO cut access and connection holes in the cabinets and countertops as needed.

What’s my next step?

Give us a call, and let us help you get started!

Download our Before You Start Questions sheet.


CUSTOM when it counts…

Thank you for a great job and all your patience. Cheers,


J&S – Montague, CA

Thank you so much. The kitchen is beautiful.


E.S. – Grants Pass, OR

The bath vanity is beautiful.


M.F. – Medford, OR

Thank you so much for your work and generosity. Jay did a great job touching up our cabinets.   


C&K M. – Medford, OR

Thank you for the amazing cabinets. You did a great job matching our existing ones, they look amazingly beautiful.


T. – Medford, OR

Thank you, you did a great job!


M.V.H. – Medford, OR

Thanks to all at Brothers! We love our cabinets! Great job, great service! Many Thanks!


H&D F. – Ashland, Oregon

We think the cabinets are amazing! We love them!  You’re installers …are very awesome guys to work with! They did an unbelievable great job, were very knowledgeable and helpful too! They cleaned up afterwards and you don’t see that very much anymore! We really appreciate that!


M & D, Medford OR